One address for everything
Send us the details and we’ll take it from there. Our response targets for paid plans are set out by priority in the SLA, so you know what to expect before you write in.
support@pixelflow-studio.comSupport
Help when you need it.
Tell us what went wrong
Tell us what you saw, which screen it was on, and what you expected instead. The more detail you can give us, the quicker we can pin it down.
Report a problemQuick answers
The things people ask most — what hardware you need, how offline playback works, and roles — answered on the home page.
Read the FAQYour screens keep playing
Check live system status any time. Even if the dashboard goes down, PixelFlow Player carries on playing the content it already holds — and our uptime commitment and service credits for paid plans are set out in the SLA.
Live statusView the SLAHelp guides and docs are on the way — for now, email is the quickest route to an answer. Already a customer? Sign in to PixelFlow Studio to manage your screens.