Terms of Service

1. Definitions

“Service” means the PixelFlow Studio hosted digital-signage platform, its apps and player software. “Screen” means a display device you connect to the Service. “Content” means the media and data you upload. “Subscription Term” means the period your plan runs for.

2. The agreement and term

The agreement starts when you create an account and continues for your chosen Subscription Term. Plans renew for successive terms unless cancelled. Annual plans may be cancelled with 30 days’ notice before the renewal date.

3. Your right to use the Service

We grant you a non-exclusive, non-transferable right to use the Service on the Screens registered to your workspace, for your own business purposes, during your Subscription Term and subject to these terms.

4. Your responsibilities

• Keep your account details accurate and your password secure.
• Make sure you have the rights to any Content you upload and that it is lawful.
• Do not upload malware, attempt to break or overload the Service, reverse-engineer it, or use it to build a competing product.
• Comply with applicable laws in how you use the Service.

5. Our responsibilities

We will provide the Service with reasonable skill and care and aim to keep it available as described in our Service Level Agreement. We may update, improve or modify the Service from time to time; we will not materially reduce core functionality during a paid term without notice.

6. Fees and payment

Paid plans are billed by monthly invoice paid by bank transfer — we do not take card payments. Fees are as shown on our pricing page and exclude VAT, which is added where applicable. Invoices are due within 14 days. We may suspend the Service if an invoice is significantly overdue, and we may change fees on 60 days’ notice ahead of a renewal.

Free trials run for 30 days, up to 5 screens, with no card required and no obligation to continue.

7. Your content and data

You own your Content. You grant us the limited licence needed to host, process and display it so we can deliver the Service to you. You are responsible for keeping your own copies of anything important.

The player software on each screen also reports technical information about that screen — its identifier, software version, storage, network and what it is playing — so you can manage it remotely. The players contain no camera or microphone and do not detect, count or record anyone in front of the screen. What each type of player reports, and why Android asks for the permissions it does, is set out in our Privacy Policy.

8. Our intellectual property

We own all intellectual property in the Service, including the software, designs and documentation. Nothing in these terms transfers that ownership to you. You may not copy, resell or create derivative works from the Service except as expressly permitted.

9. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform this agreement, except where disclosure is required by law or to professional advisers under a duty of confidence.

10. Marketing

We may identify you as a customer using your name and logo in our marketing. If you would prefer we did not, just let us know and we will stop.

11. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, and our total aggregate liability in any 12-month period is limited to the subscription fees you paid in the 12 months before the claim arose.

12. Termination

Either party may terminate for material breach that is not put right within 30 days of notice, or if the other becomes insolvent. On termination your right to use the Service ends; you may export your Content for a reasonable period before it is deleted.

13. Events outside our control

Neither party is responsible for delays or failures caused by events beyond their reasonable control (for example, internet outages, power failures or other force-majeure events).

14. Notices and changes

Notices under these terms are given by email to the addresses on the account. We may update these terms; we will post the new version here and, for material changes, give reasonable notice.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.